Questions & Answer

We all have our own unique talents and desire to make a great first impression. When a pipe breaks we call a plumber. When we need legal advice we find a lawyer. We get results saving us a lot of trial and error, time and money. Sure, you can buy a resume computer program or read books on how to write your own resume. Every program and every book has its own slant and advice. How do you know what to accept and what to reject? We as professional resume writers know what works and what doesn’t.

To get that job you want takes a carefully thought out strategy to position you above your competition. A professional resume writer knows how to target your resume to achieve maximum results emphasizing your unique talents, achievements and accomplishments. We understand and know what to include and what to exclude in a resume. We understand what is current in all industries and fields. What was acceptable ten years ago was not acceptable five years ago; and what was the norm five years ago is not the norm today. Resume preparation is an ever-changing field.

Once the resume is completed, a professional career-marketing company such as RESUMES TO YOU knows what avenues to use to effectively market you. It may be assisting you with an online profile such as LinkedIn, contacting specific recruiters and/or networking. It may be developing a compelling cover letter to respond to an ad in a newspaper. Our knowledge and resources are endless – we take you by the hand to expedite your job search that encompasses far more than just writing a resume. We are true resume professionals who are dedicated to the field of job-seeker marketing.

You commence by emailing (ADMIN@RESUMESTOYOU.COM.AU) your existing resume together with an advertisement or link that is indicative of your target position. We will call or email you with an assessment and exact quotation (see our resume packages online for pricing). If you do not have an existing resume, please request and/ or complete our questionnaire detailing your work history, education, referees etc. We then review the information that you have provided and communicate with you regarding any further information required and to ask you questions regarding your career objectives and positions of interest.

We generally prepare resumes in 5-10 working days, by mutual agreement between the client and resume writer. If you require an express service, we charge a $99 fee to produce your documents within 24 to 48 hours from ordering and upon client request – Please confrim with Resumes To You before proceeding or ordering a express service that Resumes To You can accommodate you with your request. (Subject to bookings).

Once you have received a draft in Word and/ or PDF format, you are required to review the documents and provide any comments or feedback for editing. Once your feedback and clarification has been is received, the changes are generally made within 24 to 48 hours (subject to bookings) and emailed back to you as final documents – ready to use.

This really depends on how different the positions of interest and industries are. Your resume writer can certainly prepare 2 or 3 different versions if needed (fees apply) This is often useful for graduates who require a full-career CV and a CV for part-time employment. If you are pursuing opportunities within the same industry and job sector, then you should be able to use the same resume, just adjusting your cover letter for each application according to the position requirements.

Absolutely! All our resumes packages include 1 resume and 1 cover letter, however we can provide a quote based on needs which includes 2 resume versions and 2 individually tailored or generalised cover letters. We have packages to create easy-ordering and simplicity for clients however if your needs are ‘out of the box’ our team will happily custom quote your project!

We would be pleased to assist you. A government selection criteria response only is priced from $180.00 for the first 4 questions and $28.00 per additional question inc. GST. depending on the level of project and complexity – We spend around 4+ hours wording the responses for your application, spending additional time discussing the project with you via the phone or email with you, and also any changes that we need to make once you have received the finished draft via email. If you require several + selection criteria responses, ask us about bulk discounts, we are most happy to provide flexible payment and price options that suit your needs and budget.

Most certainly! Our teams have been preparing resumes long distance/remotely for more than 6 years. To assist us in the accurate and efficient gathering of your pertinent information, we utilise a questionnaire, together with a thorough phone consultation if needed with you at a time that suits you (available 8.30am to 6.30pm Mon – Fri & Sat 9.30am to 5.00pm & Sun 10.00am to 4.00pm ).We also request that clients email through any existing documents such as an old or current resume, references, job descriptions, certificates and job advertisements. A majority of the process is coordinated efficiently via email. We are available 24/7 on email and have a very fast turnaround time on email requests

With years of solid experience assisting over 5,000 clients, our resume writers have assisted job-seekers across all industries, job sectors and at all levels from school leavers to CEOs. RESUMES TO YOU has prepared resumes for Sales and Marketing Professionals, IT Consultants, Lawyers, Nurses, Emergency Service Personnel, Teachers,Administration Assistants, Company Directors, Tradespeople, Professional Sportspeople, Actors, Fashion Designers, Graphic Artists, Town Planners, General Managers and many more. Our objective is to write an effective resume that sells your strengths and attributes, showcasing your skills and experience regardless of industry.

Resume writing is labor intensive, taking our resume writers anywhere from two to six hours to complete a resume project, not including client consultation via email or phone time. There is a great deal of internet research and strategising involved in the development of a resume as well as the specialised expertise that RESUMES TO YOU has which is reflected in our prices. The knowledge our skilled personnel impart in each and every project, has taken many years to perfect.

Our experienced team members are on standby to help you select the right product for you 7 days a week. Once you have chosen your package/service you can proceed to the checkout and make a secure payment through PayPal by using Visa or MasterCard. Upon receipt we will send you a Tax Invoice for your records.(Don’t panic if you do not have a PayPal account we are more than happy to accommodate you and email our business banking details to you for a direct transfer).

Here at Resumes To You, our number one priority is to provide you with our online commitment – excellent service, resume, cover letter and other forms of career development tools. All listed and purchased fees for our products and any prepared or written documentation as per this website are non-refundable as we create and provide customised documentation for each client. Many hours of time, information gathering, wording and editing are spent working on each and every project undertaken and prompt responses to questions via email are required by each client to complete each project within the time frame stated on our website.

1. If you have purchased our services (non-payment directly to Resumes To You) through a 3rd party or another website, Resumes To You refund policy does not apply and customers seeking a refund MUST contact the seller (3rd Party) for a refund or assistance.

Cancellation Policy. When your resume information is sent to our career consultants and Resumes To You, we will review the information sent within the same day or 24 hours of receiving the documentation and are likely to commence preparations immediately. Resume writing sometimes needs to be done with a sense of urgency, as our clients/customers may have an interview or job application they need to attend to ASAP, and we accommodate this in every way possible for clients/customers.

If a client/customer wishes to cancel a resume writing service, the client/customer would need to cancel within 1 hour of sending through the resume information or purchase of our services through our website to receive a full refund. After this time, it is likely that a professional resume writing team has been engaged to commence work on the CV or resume. To cancel a resume writing service, the client/customer must call our offices on 1300 761626 and speak directly with the career consultant who initially organised the resume to be done via email or phone.

REFUND AND CANCELLATION POLICY

Resumes To You does not issue refunds. Please note, if you change your mind after paying for our service, and cancel within 24hrs, there will be a minimum $60 cancellation fee.

You are not eligible for a refund if you:

• If you received your documents within the time frame outlined, but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it
• do not adhere to the communication timeframe guidelines as supplied by Resumes To You and your circumstances change

Upon receipt of your final documents, the Client will be given up to 30 days to make changes/reviews that are within reason. This is the opportunity to make accurate changes to ensure satisfaction. Resumes To You determines the scope of reasonable modifications. If after the 30-day period you require further changes, charges will apply.

If you wish to make any changes within the 30-day period, please send a written request, briefly outlining your request to admin@resumestoyou.com.au

You can’t cancel a service contract or get a refund if the problem was outside the control of the provider or if you:

• changed your mind
• insisted on having a service provided in a particular way, against the provider’s advice
• failed to clearly explain your needs to the provider.

NO CONTACT ON PURCHASED ITEMS

All sales are final, and no refunds are permitted on services or products. No refund shall be granted on products or services not used, as unused services will be held until client is ready to continue receiving service within the first 30 DAYS of purchase.

All documents and coaching services are considered completed within 30 DAYS of purchase date. If you do not respond or complete the project within that time, your project shall be considered null and void.  By remitting payment, you acknowledge and accept these terms and conditions in their entirety. Additional fees may apply if you wish to proceed after the 30 days has passed.

If you wish to place your order on hold, you may do so within the 30 DAY period by emailing admin@resumestoyou.com.au and letting us know your situation.